Benefits of working with a technical services partner
Are you facing roadblocks and bottlenecks in your IT efforts? It’s a common challenge that businesses encounter. Often, your internal team doesn’t have the time or expertise to solve the revolving door of IT concerns. However, you can find the help you need by working with a technical services partner. By looking to a team of outsourced experts, your company can realize many benefits, including:
- On-premise support in a timely manner
- Automatic hardware and software updates
- Proactive support and maintenance
- Strategic planning of your IT infrastructure
- Enhanced security
Support on-site when you need it
Your organization may be currently subscribing to the break-fix model of IT management. That means you only call in your provider when there’s a problem. Depending on the complexity of the problem and their availability, it may take hours or days to get someone on-site.
These delays could impact your operations or lead to prolonged downtime. Downtime means you can’t serve your customers and can cost you substantially. In looking at the average cost of downtime, Statista reports that the leading monetary consequence for 2019 was $300,000 to $400,000.
You can’t wait around for help. It needs to be on-demand, which is feasible with a technical services partner.
Hardware and software remain up to date
To keep technology working as it should, you often must update hardware and software. Keeping your tools up to date shouldn’t be a hassle, but with so many competing priorities, these needs go unaddressed. The problem you may come into include hardware failing before it should, or software posing a risk because it hasn’t been patched to resolve bugs or weaknesses.
With a technical services partner, it’s no longer on your plate. Your provider keeps current on all your hardware and applications and releases updates as needed. You’ll no longer have to worry whether everything is working optimally.
Support and maintenance on demand
Not being able to deliver IT support and maintenance to your employees when they need it can affect productivity. If your staff is constantly battling with their technology to work, they can’t do what they need to do. Regular maintenance also falls by the wayside, which can cause even more problems.
Have peace of mind knowing that IT issues are resolved through responsive help desk support by using a reliable technical services partner. Outsourcing these immediate needs frees up any internal staff to work on more high-level concerns and provides your employees the certainty that they can get assistance when they need it.
Strategically building your IT ecosystem
Have you considered how IT will need to evolve and change as your business grows? Have you thought about what would be necessary to scale efficiently? These big questions are the road map to your IT future. That road map may be unplotted for now, as you may not know how to draw it, but tapping a team of IT professionals to collaborate with you on what’s next means you’ll be prepared for the future.
Security protocols that keep your network safer and more secure
Cybersecurity is a vital part of your IT strategy. Security breaches are a concern for every type of company, big or small, so you’ll need a robust program, one that can be managed and deployed by a technical services partner.
According to a Dell survey, 63% of companies said their data was possibly compromised due to a security breach. To minimize risk and threats, work with a professional consultant that puts all the necessary protocols in place to keep your network secure.
These are just some of the benefits you’ll gain with a technical services partner. If you’d like to learn more about how to find a great partner, contact us today to chat.
